Clients sign in to a dedicated portal scoped entirely to their own account — a client can never see another client’s projects, files, orders, or messages.
What a client can see
- Projects — their own projects, including status and milestones.
- Files — project files your team has specifically marked visible to the client. A file your team uploads is private by default until deliberately shared.
- Orders — their order history and current order status.
- Requests — project requests they’ve submitted.
- Messages — direct messages tied to their projects.
Clients sign in through the same login screen as staff and go through the same mandatory email OTP step — see First Login & Email OTP.