KMD Agency requires a one-time email code on every password login, for every role — staff and clients alike. There is no setting to turn this off.
How it works
- Enter your email and password as usual.
- If they’re correct, no session is created yet — you’re taken to a code-entry screen instead, and a 6-digit code is emailed to you.
- Enter the code within 8 minutes. Only once it’s verified does a real, logged-in session begin.
If the code doesn’t arrive
Use “Resend code” on the verification screen. Resending is rate-limited to prevent abuse, and it does not reset your remaining attempt count.
If codes never arrive at all, outgoing email likely isn’t configured or is failing — see Email & SMTP Configuration and Troubleshooting: OTP Not Received.
Five attempts, then locked out
Entering the wrong code five times locks that login attempt. Start over from the beginning — you’ll need to enter your password again and receive a fresh code.